Responsibilities
- Diagnose and triage customer issues: Analyze logs, crash dumps, and diagnostic data to identify root causes and drive timely resolutions.
- Cross-functional collaboration: Work closely with customer support, sales teams, product management, and engineering teams to resolve customer issues, improve product quality, and ensure seamless integration across components.
- Kernel-mode and user-mode code development: Write code that transforms messages, processes data, interfaces with components in different languages, and interacts with Web APIs.
- Optimization and profiling: Use profiling tools to optimize code performance.
- Test and maintain code quality: Write unit and integration tests, adhering to consistent coding styles and architectural guidelines.
Requirements
- Proven ability to troubleshoot and debug complex systems effectively.
- Proficiency with windbg in both user-mode and kernel-mode.
- Experience identifying performance bottlenecks using Window Performance Analyzer.
- Strong written and verbal communication skills.
- Ability to develop high-quality code in C++.
- Knowledge of Windows NT internals.
Nice to Have
- Experience programming in Rust or a strong desire to learn Rust.
- Experience with additional programming languages such as Python.
- Familiarity with SQL.
