As a Technical Support Engineer, you'll play a key role in supporting both internal teams and external customers across the Americas. You'll diagnose and resolve technical issues related to networking devices and solutions, ensuring reliable performance and customer satisfaction. Your work will include troubleshooting connectivity problems, analyzing network behavior, and delivering clear, actionable solutions.
Key Responsibilities
- Provide expert-level technical consultation for employees and clients on networking hardware and system integration
- Diagnose and resolve complex technical issues, identifying root causes and recommending preventive measures
- Develop and maintain comprehensive technical documentation, including user guides and internal knowledge base articles
- Deliver training sessions to colleagues and customers on product functionality and best practices
- Support quality assurance by testing networking solutions and validating performance across different environments
- Advise on the implementation of devices in diverse industrial and commercial applications
- Configure and manage network protocols such as VLANs, QoS, and firewall rules using IPTABLES
Qualifications and Skills
Applicants should hold a degree in telecommunications, electronics, informatics, or engineering, or have equivalent experience in a technical field. You must have a solid understanding of mobile networks (2G, 3G, 4G), data session management, and network authentication methods. Proficiency in Linux-based embedded systems and experience with scripting in bash or ash are essential.
Required expertise includes working with industrial IoT protocols such as Modbus, MQTT, TR-069, and JSON-RPC, as well as familiarity with SDKs and AT command usage. You should be able to create technical documentation and demonstrate strong problem-solving abilities. Knowledge of server operations and network security principles, including firewall configuration, is expected.
Fluency in English at a minimum B2 level is required. Additional language skills are considered an asset.
Work Environment and Benefits
This position operates in a hybrid model based in Las Condes, Santiago, with the option to work remotely two days per week after the initial probation period. The schedule is Monday to Friday, 9 AM to 6 PM, with no weekend work required. The company offers a competitive salary aligned with experience and market standards.
New hires receive onboarding support covering internal systems, sales processes, and product training. You’ll be provided with necessary tools and regular feedback to support professional growth. Career development opportunities include advancement in seniority and potential progression to leadership roles.
The team culture emphasizes mutual support, leadership development, and open communication. Managers participate in external coaching programs, and annual engagement surveys help shape workplace improvements. Initiatives are in place to align personal development with organizational goals.
