About the Role
This position involves providing deep technical expertise to enterprise customers, ensuring successful adoption and integration of the platform through engineering-led support and solution design.
Responsibilities
- Deliver tailored technical solutions for enterprise customers during onboarding and integration phases.
- Collaborate with sales and customer success teams to demonstrate platform capabilities.
- Troubleshoot complex system integrations involving APIs, SSO, and identity management.
- Develop and maintain documentation for enterprise configurations and best practices.
- Support large-scale deployments with attention to security, performance, and reliability.
- Engage directly with client technical teams to understand requirements and constraints.
- Design scalable architectures aligned with enterprise IT policies.
- Lead proof-of-concept initiatives to validate platform fit for client environments.
- Advise on data migration strategies and system interoperability.
- Monitor post-implementation performance and recommend optimizations.
- Serve as a technical escalation point for high-priority customer issues.
- Contribute to product feedback based on enterprise customer insights.
- Participate in defining roadmap priorities for enterprise features.
- Ensure compliance with security standards across deployment scenarios.
- Facilitate technical training sessions for partners and clients.
- Work with internal engineering to improve platform tooling for enterprise use.
- Streamline deployment processes using automation and infrastructure-as-code.
- Evaluate third-party integrations for compatibility and security.
- Maintain up-to-date knowledge of enterprise IT ecosystems.
- Coordinate with support teams to resolve critical production incidents.
- Promote platform adoption through technical workshops and demos.
- Assist in scoping custom development needs for enterprise clients.
- Drive consistency in technical delivery across customer engagements.
- Optimize API usage patterns for performance and scalability.
- Ensure customer success through proactive technical guidance.
Nice to Have
- Experience in cybersecurity or vulnerability disclosure platforms.
- Exposure to incident response or penetration testing workflows.
- Contributions to open-source projects or public technical writing.
- Certifications in cloud architecture or information security.
- Prior work in customer-facing engineering roles at SaaS companies.
Compensation
Competitive salary and benefits package commensurate with experience.
Work Arrangement
Remote with flexibility for global collaboration.
Team
Part of a high-performing engineering team focused on enterprise scalability and customer success.
Why This Role Matters
Enterprise clients rely on seamless integration and robust technical support to maximize platform value. This role bridges engineering excellence with customer outcomes, directly influencing retention and satisfaction.
What You’ll Do
- Work closely with enterprise teams to implement secure, scalable solutions.
- Lead technical discovery sessions and architecture reviews.
- Drive resolution of complex technical challenges during deployment.
Impact
Your work will enable organizations to strengthen their security posture through effective platform utilization and integration into existing workflows.
Available for qualified candidates in select regions.
