Responsibilities
- Serve as the primary contact for escalated software and connectivity problems that fall outside standard procedures
- Analyze and resolve intricate customer issues in coordination with advanced engineering, research teams, and product specialists
- Offer high-level technical assistance through telephone, email, and online platforms
- Manage and support trial license distribution and setup for external partners and clients
- Conduct technical training sessions for partners, clients, and internal staff, both remotely and in person
- Assist in refining workflows, creating documentation, and expanding internal knowledge resources
- Engage in continuous improvement programs and share proven methodologies across teams
- Support team-level technical reporting and monitor key performance indicators
- Function as a go-to technical authority for software and connectivity matters within the electrical product lineup
Benefits
- Attractive salary and comprehensive benefits
- Adaptable work arrangements including remote options
- Supportive and secure workplace where integrity matters
- Strong organizational values that guide daily actions and interactions
- Ongoing learning and career growth supported through dedicated training programs
Compensation
Competitive compensation and benefits package
Work Arrangement
Hybrid
Benefits
- Competitive compensation and benefits package
- Flexible working solutions
- Excellent working environment – safety and ethics are important for us
- Culture & Values – we are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
- Learning & Development - we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University
