About the Role
This position involves delivering advanced informatics support across client sites, troubleshooting complex system integrations, and ensuring seamless data flow between laboratory instruments and healthcare information systems.
Responsibilities
- Provide expert-level technical support for laboratory informatics systems
- Diagnose and resolve software and connectivity issues in clinical environments
- Collaborate with cross-functional teams to implement data interface solutions
- Conduct on-site and remote system validations and upgrades
- Train laboratory personnel on informatics platforms and best practices
- Document technical configurations and support activities
- Analyze system performance and recommend optimization strategies
- Support integration between laboratory instruments and hospital networks
- Respond to urgent technical escalations within defined service levels
- Participate in project planning for new system deployments
- Ensure compliance with regulatory and data security standards
- Maintain accurate records of system changes and troubleshooting steps
- Assist in the development of technical documentation and user guides
- Coordinate with engineering teams to report and track software defects
- Perform after-hours support on a rotational basis
- Travel to client locations across the United States as needed
- Evaluate new technologies for compatibility with existing systems
- Deliver post-implementation support and system tuning
- Work with IT staff at healthcare facilities to ensure network compatibility
- Monitor system alerts and proactively address potential issues
- Support cybersecurity protocols for connected medical devices
- Participate in customer readiness assessments prior to go-live
- Escalate complex technical challenges according to internal procedures
- Maintain up-to-date knowledge of laboratory workflows and standards
- Contribute to continuous improvement of support processes
Compensation
Competitive salary with performance incentives and comprehensive benefits package
Work Arrangement
Remote position with requirement for frequent nationwide travel and residence on or relocation to the East Coast
Team
Part of a national technical support team focused on delivering informatics solutions to healthcare clients
Travel Requirement
This role requires up to 75% travel across the United States, including weekends and evenings. Candidates must be prepared for frequent short-term assignments at client sites.
Residency Requirement
Applicants must currently reside on the East Coast or be willing to relocate there to minimize travel time and support regional response needs.
Not available for this position
