Responsibilities
- Provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
- Provide exceptional customer service from inception to resolution for each issue.
- In the majority of cases, this support will be provided via telephone.
- Support via email, or technical notes will also be required.
- Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
- Occasionally cover a shift after hours and carry a weekend support phone to provide support for 24/7 customers.
- Support our FactoryTalk Operation Suite Software including but not limited to FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, and Thin Manager.
Requirements
- Bachelor's degree
- Legal authorization to work in the U.S.
- We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Nice to Have
- 2+ years' experience troubleshooting, implementing, and or design of industrial process and/or automation systems
- Understanding of Rockwell Automation's FactoryTalk OperationSuite Software products, including but not limited to FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, and Thin Manager.
- Knowledge of PLCs, Ethernet networking, domain administration, historians, SQL and Human Machine Interface (HMI) systems.
- Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects
- Be able to work effectively and proficiently with Internet Information Services (IIS) and Distributed Component Object Model (DCOM)
- Familiarization with various Microsoft Technologies including Visual Studio, SQL, and SSR
- Programming experience in Java, VBA, Windows PowerShell, JavaScripting, Python, NetLogic, C# or C++ or equivalent
- Have general knowledge on industrial networks and communication protocols such as OPC and MQTT.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Additional Information
- Position is part of a job family where experience determines position level and compensation.
- Hybrid work policy requires presence at a Rockwell location on Mondays, Tuesdays, and Thursdays unless on business obligation off-site.
- Occasional after-hours shift coverage required.
- Weekend support phone duty may be required for 24/7 customer support.
- Accommodations available for applicants with disabilities via contact: +1 (844) 404-7247.
