About the Role
This role involves delivering remote field engineering support for networking systems, focusing on troubleshooting, configuration, and resolution of technical issues in alignment with service level agreements.
Responsibilities
- Diagnose and resolve network connectivity issues remotely
- Perform initial configuration of networking hardware
- Support escalation procedures for complex technical problems
- Document troubleshooting steps and resolutions accurately
- Respond to service tickets within defined timeframes
- Collaborate with higher-tier support teams when needed
- Monitor network performance and report anomalies
- Assist in deploying network devices at client sites
- Follow standardized operating procedures for consistency
- Maintain up-to-date knowledge of networking technologies
- Provide status updates to clients and team members
- Execute remote diagnostics using secure access tools
- Validate network configurations post-implementation
- Adhere to change management protocols
- Participate in on-call rotations as required
- Support firmware and software updates on network equipment
- Troubleshoot VLAN and IP addressing issues
- Assist in network security compliance checks
- Work with limited supervision on routine tasks
- Ensure compliance with client-specific policies
- Escalate hardware failures to appropriate teams
- Utilize ticketing systems to track incidents
- Follow incident lifecycle from detection to closure
- Maintain accurate records of client environments
- Support disaster recovery and business continuity efforts
Nice to Have
- CompTIA Network+ certification
- CCNA or equivalent credential
- Experience in enterprise network environments
- Familiarity with SD-WAN technologies
- Knowledge of wireless networking fundamentals
- Exposure to cloud-based network services
- Experience with remote desktop and SSH tools
- Understanding of VoIP and QoS configurations
- Prior work in IT service desks or NOC roles
- Training in safety and equipment handling
Compensation
Competitive salary based on experience
Work Arrangement
Remote with potential for on-site support as needed
Team
Part of a global technical support team delivering network solutions
Why Join Us
- Opportunities for professional growth in a global organization
- Access to training and certification programs
- Exposure to cutting-edge networking technologies
- Supportive team environment with mentorship
- Inclusive culture that values diverse perspectives
What We Offer
- Comprehensive benefits package including health coverage
- Paid time off and holiday leave
- Retirement savings plan with employer contribution
- Flexible work schedule options
- Employee assistance and wellness programs
Available for qualified candidates
