McDonald's Corporation is hiring a Manager, Technical Product Management to lead our Knowledge Hub initiative. You will be responsible for deploying advanced restaurant technology solutions across multiple international markets. Your focus will be on developing training materials, delivering courses, and collaborating with diverse teams and partners to support global technology adoption.
What You'll Do
- Build the Knowledge Hub vision to raise awareness across markets and position it as an enabler for their success.
- Build the Hub’s support capabilities for a model that can deliver multiple courses to multiple markets.
- Collaborate with key partners across Market, Product, and IT teams to ensure they act as advocates and drive collaborative initiatives.
- Proactively explore development opportunities that could support deployment projects, be it content, process, or technology.
- Lead Hub course delivery – including Domain Expert engagement, course and content preparation, and facilitation of workshops, webinars, course accreditation, and post-course support.
- Creatively collaborate on the creation of collaborative online workshops and on-demand learning with various regional and global product owners.
- Ensure content creation metrics (timeliness and quality) are to agreed standards and content meets learning objectives.
- Improve existing knowledge dissemination approach through the utilization of existing tools and training standard methodologies.
- Drive use of VideoHub and Knowledge Hub Library and report on analytics.
- Own and execute the Hub Communications Plan.
- Support Internal Communication and Market Engagement teams to drive the adoption of courses and Knowledge Hub Activation initiatives.
- Sell the business model and business benefits of the Hub Programme.
- Consult and support Segment Alignment teams to align on market priorities.
- Own, maintain and develop the Hub equipment so that it can be utilised by the markets and the project teams.
- Be the first point of contact for Suppliers, McDonald’s Teams and Markets on matters relating to the Hub.
- Work with suppliers and global partners to ensure uploaded courses and content are accessible to learners and assist with monitoring performance.
What We're Looking For
- A strong understanding of the changing digital technology landscape and the potential use of technology to enhance educational offering with focus on Education Technology.
- Proven ability to be strategic and yet tactical and pragmatic when making decisions and to operate at pace through high volume of work.
- Experienced in digitisation of technology training.
- Experienced in delivering blended training programmes, especially for technology-oriented teams.
- Genuine interest in technology.
- Ability to influence senior stakeholders while acting in a pivotal role between business and technology teams.
- Ability to react to change and deal with ambiguity.
- Team player, able to work and lead on various organisational levels, leading a team, setting a vision and overseeing its execution.
- Significant experience in agile transformation.
Team & Environment
Sits within Global Technology IDL, EU MEA, ABU and LATAM markets and works in collaboration with Solution Services and the Global Product teams.
Work Mode
This is a remote position based from an International Office.
At McDonald’s we are People from all Walks of Life... People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind.
