Lead the end-to-end management of a large-scale loyalty program as a Senior Product Manager in a client-embedded role based in Auckland. This 24-month fixed-term position requires strategic ownership of the program’s roadmap, performance, and governance, with a focus on delivering measurable commercial outcomes and enhanced customer engagement.
Key Responsibilities
- Oversee daily operations and long-term execution of the loyalty program, ensuring delivery against KPIs and business objectives.
- Align internal and external stakeholders around performance insights, optimization opportunities, and strategic priorities.
- Develop and refine offer strategies in partnership with stakeholders to build a robust pipeline of relevant customer propositions.
- Analyse customer data to uncover behavioural patterns, define key segments, and inform targeted improvements across offers, program mechanics, and customer journeys.
- Lead regular governance forums including steering committees and risk reviews to ensure transparency, decision velocity, and accountability.
- Manage core operational processes such as issue resolution, backlog prioritisation, change control, and compliance to maintain delivery momentum.
- Collaborate with marketing and proposition teams to design and launch campaigns that drive program adoption and value.
- Support the expansion of the merchant network by identifying potential partners, contributing to sales materials, and assisting in negotiation processes.
Qualifications and Experience
Candidates must have a proven track record in managing loyalty programs with measurable results. Strong stakeholder alignment skills, experience in offer strategy, and proficiency in data-driven decision-making are essential. Experience in governance leadership and operational delivery frameworks is required.
Preference will be given to those with background in financial services, client-facing consulting roles, or familiarity with payments ecosystems. Prior exposure to merchant acquisition and sales enablement is advantageous.
Work Environment
This hybrid role requires a minimum of three days per week in the Auckland CBD office, enabling close collaboration with the client team. The position offers deep engagement with a major financial institution and the opportunity to shape a strategic initiative from within.
Value and Impact
- Direct influence on customer engagement and profitability through innovation in loyalty design.
- Strengthen advisory and implementation capabilities within a global payments leader.
- Contribute to long-term client success through embedded, hands-on execution.
