FM Core & Control Room Engineer
As an integral part of the operations team, you will deliver second-line technical support for Core and Control Room systems, responding to alarms and service disruptions reported by customers or detected in the network. Your primary responsibility is to investigate, document, and resolve technical faults, ensuring all cases are managed within established service level agreements.
Key Responsibilities
- Diagnose and resolve technical issues affecting Core and Control Room functions, maintaining ownership of assigned tickets from initiation to closure.
- Act as a technical liaison between internal teams, external vendors, and customer-facing units, ensuring clear and accurate communication.
- Collaborate with the Network Operations Center (NOC) to improve fault resolution processes and provide guidance on complex cases.
- Contribute to the development of knowledge bases, operational procedures, and proactive monitoring tools to enhance system reliability.
- Support on-call operations on a rotating basis, including readiness to travel within Norway at short notice for on-site interventions.
- Engage in trend analysis and provide insights to management on recurring issues and potential system improvements.
- Assist in training NOC staff and share technical expertise to strengthen team capabilities.
- Work closely with vendor partners and cross-functional teams to escalate and resolve advanced technical faults.
Qualifications and Requirements
- Background in telecommunications, with solid understanding of core networks, transmission systems, and radio interfaces.
- Proven experience with TETRA technology and fault management in mission-critical environments.
- Engineering degree in Telecommunications or equivalent practical experience in a technical support role.
- Demonstrated ability to manage high-pressure situations and prioritize multiple concurrent incidents.
- Strong communication skills, with experience interfacing with technical and non-technical stakeholders.
- Valid Category B driving license and willingness to travel as required.
- Security clearance to Norwegian SECRET/HEMMELIG level is mandatory; applicants must already hold or be eligible for such clearance.
- Pre-accreditation at KONFIDENSIELT (CONFIDENTIAL) level and authorization at BEGRENSET (RESTRICTED) level are required.
Preferred Experience
- Prior experience in a NOC or technical support environment.
- Familiarity with ITIL frameworks and structured incident management processes.
- Proficiency with trouble ticketing systems and adherence to SLA timelines.
Work Environment
This role is based in Norway with regular travel (10–25%) required across the country. You will operate within a people-first culture that values authenticity, collaboration, and technical excellence. The position includes participation in a 4- or 5-day weekly on-call rotation, ensuring continuous support for critical systems.
