Responsibilities
- Collaborate with customers, business analysts, and team members to gather and understand business requirements, ensuring the design of technical solutions that align with both business and IT strategies while adhering to organizational architectural standards.
- Independently develop, test, debug, maintain, modify, and install complex software programs using structured programming techniques, and participate in code walkthroughs.
- Provide on-call rotation support for production systems, facilitate incident management, and conduct post-incident reviews.
- Engage in all phases of the full systems lifecycle, from design to implementation, maintenance, and support of applications and systems software.
- Demonstrate a comprehensive understanding of the information technology environment/infrastructure to resolve complex challenges and research long-term solutions to recurring problems.
- Monitor customer data management systems, associated processes, and protocols to effectively solve problems.
- Develop program specifications, flowcharts, and prepare internal documentation on program development and revisions while communicating status updates to stakeholders.
Requirements
- Bachelor’s degree or foreign equivalent degree in Information Systems, Computer Science, Computer Engineering or a related field, and three (3) years of related work experience.
- Must have three (3) years of experience with/in: ServiceNow Development or Administration; Developing and maintaining ServiceNow applications, modules and integrations; Analyzing, writing, and modifying models to support software source code that enables business capabilities; Understanding of the information technology environment or infrastructure; Applying codes using JavaScript, AJAX, Business Rules, SOAP, and REST; Collaborating with stakeholders and product owners to test applications, ensuring they meet business requirements and customer expectations; Applying tools such as Jira Agile and ServiceNow Agile; and Developing user stories within assigned sprint deadlines and ensure deployment with minimal defects.
Benefits
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance and other voluntary supplemental insurance coverages
- parental leave
- adoption assistance
- tuition assistance and employer/partner discounts
Work Arrangement
Hybrid
Additional Information
- 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
- RRD is an Equal Opportunity Employer, including disability/veterans
