About the Role
We are seeking a dynamic and experienced UX Strategist & Product Manager to join our Business Consulting – Customer Transformation Team. This is a hybrid position that seeks an expert capable of bringing clarity to client solutions and effectively implementing those solutions. This role requires strong communication and human-centred design skills to build confidence in clients as they advance their growth strategies. Your role will be to lead and grow a team of UX Strategist & product managers while aligning market, business and customer needs to develop validated, innovative solutions that help our clients push their growth agenda forward with confidence.
Responsibilities
- Collaborate with clients to understand the market and customer needs, and business objectives.
- Define the product vision and strategy, aligning it with business goals and customer needs.
- Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions.
- Create user journey maps to identify customer pain points and opportunities.
- Design prototypes to validate solutions.
- Facilitate workshops to engage and inspire stakeholders in the value of a design-led process.
- Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions.
- Collaborate with clients to identify customer needs, conceptualise innovative product solutions, and guide the implementation of these solutions.
- Collect, prioritise, and translate comprehensive product requirements into features and user stories.
- Work closely with cross-functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery.
- Proficient in project management methodologies, including Agile and Waterfall, with the ability to adapt these approaches to project needs.
- Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks, and developing mitigation strategies.
- Clearly articulate complex ideas, present product strategies, and design concepts, using storytelling to engage stakeholders and convey solution value.
- Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co-designing solutions to drive successful outcomes.
- Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders.
- Build strong relationships and advocate for user-centred design principles, ensuring that the product meets user needs and provides a positive experience.
Requirements
- Extensive experience in a customer practice.
- Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field.
- If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design
- Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation.
- Experience in working with developers, designers, business analysts, and testers to deliver customer-centred technology solutions, digital transformations, and design-led innovation.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure.
Additional Information
- Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure.
