Responsibilities
- Provide technical field support for military air defense initiatives, including system maintenance, on-site troubleshooting, and training for customer personnel.
- Diagnose and resolve complex technical challenges involving hardware, software, and network components in dynamic, unpredictable conditions.
- Keep internal teams and external clients updated on the status of field-reported issues and resolution progress.
- Assist in creating and executing detailed operational and logistical strategies for mission-critical events.
- Maintain optimal performance and uptime of air defense platforms under operational conditions.
- Develop and sustain support frameworks for both hardware and software components.
- Contribute to event preparation and resource coordination while ensuring stakeholders understand technical requirements.
- Lead root-cause investigations following system incidents in deployed environments.
- Perform post-event analyses and apply findings to prevent future system failures.
- Ensure all technical documentation remains accurate, current, and accessible.
Benefits
- Fully covered medical, dental, and vision insurance with minimal to no employee cost.
- Employer-paid life and disability insurance for all team members.
- Generous paid time off policy, including a scheduled break during the December holiday period.
- Leave options for caregivers and personal wellness, including parental bonding and medical recovery.
- Financial and administrative support for fertility treatments, adoption, and gestational services, with guidance from conception through parenting.
- 24/7 access to no-cost mental health services, including therapy and life coaching.
- Annual allowance for job-related education and skill advancement.
- Region-specific commuter benefits funded by the company.
- Relocation assistance offered based on role qualifications.
- Retirement savings options including traditional 401(k), Roth, and after-tax (mega backdoor Roth) accounts.
- Employer-matched pension plan for long-term financial security.
- Superannuation plan available as part of retirement benefits.
Work Arrangement
On-site
Other
- Must be eligible to obtain and retain a U.S. Top Secret or Secret security clearance.
- Must be able to travel internationally to remote locations for extended durations, up to two months at a time, for as much as 80% of the year.
- Must be willing and able to relocate if not already based near the on-site location in Costa Mesa, California.
