This role supports the deployment and optimization of cutting-edge MIMO radio and mesh networking systems through direct technical engagement with international clients. You will serve as the key technical contact from initial inquiry through post-sale implementation, ensuring solutions are effectively tailored and deployed.
Key Responsibilities
- Deliver comprehensive pre- and post-sales support, including system design, configuration, training, and performance tuning.
- Conduct live product demonstrations and technical evaluations at customer sites or during virtual sessions.
- Travel frequently—up to 50% of time—to client locations, including areas with elevated risk, to support critical communications deployments.
- Diagnose and resolve field issues with radio and networking equipment, often under demanding conditions.
- Collaborate closely with development teams to report failures, replicate issues, and inform future product improvements.
- Support hardware logistics and resource planning for sales initiatives and trials.
- Document technical findings and communicate insights across engineering and sales functions.
Qualifications
A technical degree in Electrical Engineering or a related field is preferred, along with at least two years of experience in technical sales support. Alternatively, a secondary education with six or more years in a similar role is acceptable. Candidates must demonstrate proficiency with RF test equipment such as spectrum analyzers and signal generators.
Fluency in English is required; Mandarin Chinese reading and writing skills are strongly preferred. Applicants must be based in Taiwan and willing to travel internationally, including to regions with potential security concerns.
Technical Environment
- MIMO and mesh radio systems
- IP radios and modems
- Linux operating environments
- TCP/IP networking and wireless protocols
- RF signal propagation and digital communications
- Programming in C/C++
- Signal generators and spectrum analysis tools
Work Arrangement
This position offers full remote work capability with a base in Taiwan. Relocation support is available for domestic moves. Travel is a significant component, expected up to half of the time, to support customer engagements, demonstrations, and field troubleshooting.
Company Culture
The organization prioritizes community, safety, and inclusion. Teams work collaboratively to advance secure communications for public safety and critical infrastructure. A people-first philosophy supports authenticity and personal growth, while a commitment to equity ensures all voices are valued.
Equal Opportunity
This employer is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
