Responsibilities
- Develop and implement scalable programs and systems to gather customer insights and facilitate direct team engagement with customers and users.
- Direct strategic projects that guide product strategy and deliver significant customer value, impacting multiple departments.
- Boost the Design organization's impact by openly sharing customer insights, conducting workshops, and centering customer needs in all processes.
- Guide designers and product managers in improving customer insight gathering and providing feedback on content and workflows.
Requirements
- 8-10+ years of experience in B2B SaaS products, focusing on large-scale projects.
- Proven ability to maintain high execution quality and organizational impact.
- Self-directed in driving discovery processes and using customer insights to shape product strategy.
- Expertise in leading the discovery process from initial ambiguity to actionable insights.
- Strong mentoring and influencing skills, including with senior and executive management teams.
- Comfortable with ambiguity and complex problem-solving.
- Excellent communication skills, capable of clearly explaining design concepts to diverse audiences.
- Proficient in managing complex projects, timelines, and proactive issue resolution.
- Portfolio of case studies demonstrating impact across 2-3 content design projects.
Nice to Have
- Experience in GRC or security is beneficial but not mandatory; strong ownership, empathy, and systems thinking are highly valued.
- Willingness to use AI to enhance skills and improve work efficiency and impact, demonstrating curiosity and responsible application of AI.
Benefits
- Competitive compensation
- Comprehensive medical, dental, and vision benefits with dependent coverage
- 16 weeks of fully-paid parental leave for all new parents
- Health, wellness, and remote workplace stipends
- Family planning benefits
- 401(k) matching
- Flexible work hours and location
- Unlimited paid time off
- 11 paid holidays in the US
- Offices in multiple global locations
Compensation
Industry-competitive
Work Arrangement
Flexible work hours and location
Team
Experience Design Organization
Other
Base pay ranges are determined by function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
Not specified
