Responsibilities
- Plan, facilitate and lead user research activities on a variety of projects.
- Often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.
- Champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other.
- Work with a broad range of clients, some of whom are completely new to user-centred design (UCD).
- Play a key role in championing our UCD approach.
- Lead and direct projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes.
- Define and refine practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.
Requirements
- Demonstrable Senior User Research Experience
- Experience working with Multidisciplinary Project Teams
- Experience working on GDS or Public Sector Projects
- Must be eligible for NPPV3 clearance
- Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved. This includes actively identifying accessibility needs of users and being confident in making adjustments for these.
- Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs.
- Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions; guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute.
- Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders.
- Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions.
- Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
- Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget.
- Managing complexity and ambiguity – UCD projects are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with UCD projects
Benefits
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Work Arrangement
Hybrid
Additional Information
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
- NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
- If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
- We are committed to ensuring an inclusive and accommodating experience for all candidates.
