Lead the design of meaningful, accessible services by shaping user-centred solutions from concept through delivery. As a Senior Service Designer, you'll take ownership of complex service challenges, translating user needs into clear, effective experiences across both public and private sectors.
What You’ll Do
- Conduct user research, map journeys, and develop service blueprints that reflect real-world needs
- Design end-to-end services using the GDS/GOV.UK standards, ensuring accessibility and simplicity
- Translate complex problems into clear visual and narrative concepts for diverse audiences
- Lead workshops and collaborate with cross-disciplinary teams to co-create solutions
- Mentor junior designers, contribute to team development, and support performance reviews
- Champion user-centred practices across internal communities and client engagements
- Support bids, hiring, and training initiatives alongside design leadership
What We’re Looking For
- Proven ability to communicate abstract design ideas clearly to varied stakeholders
- Experience interpreting user research and turning insights into actionable design
- Comfort working in agile environments and iterating through prototypes of varying fidelity
- Understanding of how technical constraints influence service design decisions
- Active experience with government design standards and public sector delivery
Environment and Benefits
You’ll work in a hybrid model combining client site engagements with remote flexibility. The culture values learning, collaboration, and responsible innovation—where making mistakes is part of growth. You’ll have autonomy to shape your development path and contribute to a design community that shares knowledge and lifts each other up.
Benefits include flexible working arrangements, a confidential wellness programme, and generous time-off policies. Additional perks range from professional development support and volunteering days to comprehensive health and travel coverage, pension contributions, and social events that celebrate team effort.
This role is ideal for someone who leads with empathy, designs with purpose, and is committed to building better services—and better designers—along the way.
