Responsibilities
- Identify, validate, and implement strategic solutions to optimize business performance through analysis, research, and testing.
- Lead complex, cross-functional projects from concept to execution, including defining scope, managing workstreams, and driving alignment through clear communication.
- Drive business integration across Product, Legal, Finance, GTM, and Operations to ensure cohesive and scalable program delivery.
- Deliver data-driven recommendations and execution plans by leading analyses and translating findings into actionable steps.
- Operationalize payment and compliance policies in partnership with legal and compliance teams, ensuring alignment with business objectives and regulatory requirements.
- Own initiatives to reduce payment risk, address outstanding payments, and mitigate bad debt through improved policies and controls.
- Partner with Product and cross-functional teams to implement new features and process improvements, supporting rollout planning and adoption.
Requirements
- 6+ years of experience in strategy, business operations, analytics, or program management, with a track record of delivering measurable business impact.
- Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams.
- Proven ability to break down complex problems, identify root causes, and develop data-driven solutions aligned with business goals.
- Experience translating business and operational needs into clear, actionable product requirements.
- Strong influencing skills, with the ability to navigate complex decision-making and manage relationships with senior stakeholders.
- Demonstrated success leading multi-workstream initiatives and balancing competing priorities in a fast-paced environment.
- Excellent communication and presentation skills, able to clearly articulate trade-offs and recommendations to diverse audiences.
- Ownership mindset with comfort operating in ambiguity, exercising sound judgment, and a strong bias toward action.
- Highly proficient in project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau)
Nice to Have
- SQL experience is a plus.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Team
Structure: The Zillow Preferred team drives partner-led growth by designing how high-performing real estate teams deliver seamless experiences for our customers. Business Operations is central to this mission, building scalable programs, tools, and strategies that empower teams to operate efficiently and effectively, while fostering cross-functional collaboration to solve complex challenges and deliver impactful solutions.
Additional Information
- Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
