Role Overview
As the Senior Product Manager for AI, you will drive the vision and execution of a next-generation platform that redefines how employees receive technical support. This position sits at the heart of the company’s AI and automation roadmap, focusing on creating intelligent systems that anticipate issues, streamline workflows, and reduce dependency on manual intervention.
Key Responsibilities
- Own the end-to-end development of AI-powered features that enhance IT service delivery and employee experience
- Engage directly with enterprise clients to understand real-world challenges and translate insights into product improvements
- Work hand-in-hand with engineering, design, and data science teams to build scalable, accurate, and trustworthy AI functionality
- Define and monitor performance indicators including resolution rates, response efficiency, and user feedback scores
- Monitor advancements in artificial intelligence and IT operations to ensure the product remains technically advanced and relevant
What We’re Looking For
The ideal candidate thinks like an innovator, approaches problems methodically, and operates with persistence and focus. You thrive in fast-moving environments where strategic thinking and execution excellence are equally valued. A proven ability to lead complex technical products through all lifecycle stages is essential.
Culture and Environment
The organization values initiative, clear frameworks for decision-making, and a results-oriented mindset. You’ll be part of a team that prioritizes ownership, precision, and continuous progress in everything it builds.
