Shape the future of conversational intelligence by leading product strategy for a cloud-based AI platform that processes billions of messages. As Senior Technical Product Manager, you'll define the technical vision for AI-driven messaging, routing, and agent assistance, ensuring systems are built for scale, speed, and accuracy.
Key Responsibilities
- Establish and communicate a forward-looking product strategy for Conversational AI, aligned with long-term business and technical objectives.
- Prioritize roadmap initiatives using customer insights, market trends, and performance data, with focus on message handling, intelligent routing, and system scalability.
- Collaborate with engineering, AI/ML, cloud infrastructure, and customer-facing teams to deliver robust, high-availability platform capabilities.
- Drive research into emerging advancements in large language models, NLP, and real-time AI to guide platform innovation.
- Define and track KPIs such as resolution accuracy, latency, and routing efficiency to measure and improve system performance.
- Translate feedback from enterprise clients and partners into technical requirements and product enhancements.
- Support go-to-market efforts with Sales, Marketing, and Customer Success to ensure broad adoption and measurable business impact.
Qualifications
Successful candidates will have:
- A bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- At least 7 years of product management experience, with a proven record in SaaS or platform products.
- Strong technical fluency in Conversational AI, NLP, LLMs, dialog systems, and distributed infrastructure.
- Experience making data-driven decisions and leading product execution in agile environments.
- Excellent communication and leadership skills, with a demonstrated ability to align cross-functional teams.
- A customer-centric mindset and passion for solving complex technical challenges in AI.
Preferred Background
- An MBA is a plus.
- Experience with AI/ML platforms in enterprise settings is highly valued.
- Familiarity with AI performance metrics such as accuracy, latency, and resolution rate is beneficial.
Technology Environment
Work across Conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), dialog management, real-time routing, scalable cloud infrastructure, and data analytics platforms.
Work Model
This is a fully remote position, open to candidates in the United States. The role supports a flexible, remote-first culture designed to promote work-life balance and productivity.
Benefits Overview
- Comprehensive medical, dental, and vision insurance plans
- Wellness and mental health support, including access to an Employee Assistance Program (EAP)
- 401(k) retirement plan with a 4% employer match
- HSA and FSA options for pre-tax health spending
- Employee Stock Purchase Program (ESPP) with discount on company shares
- Supplemental insurance offerings, including life, disability, critical illness, and identity protection
- Flexible Paid Time Off (PTO) and paid public holidays
- Generous parental leave, including fertility support
- Access to professional development resources and co-working spaces via WeWork
Compensation
Base salary range: $130,000 – $150,000 USD. Includes participation in the Employee Stock Purchase Program, 4% employer match on 401(k), and access to pre-tax health and savings plans.
Company Culture
We value diversity, individuality, and continuous growth. Our environment empowers every team member to drive meaningful innovation and shape their own path. We are committed to inclusion and welcome applicants from all backgrounds.
Equal Opportunity Employer
We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics under applicable law.
