Remote (Global)

ServiceNow is hiring a Senior Presales Solution Consultant, Public Sector

About the Role

This position involves partnering with sales teams to deliver compelling solution demonstrations, translate customer requirements into technical designs, and support the acquisition of new public sector clients through consultative selling and deep product expertise.

Responsibilities

  • Collaborate with sales teams to understand client objectives and technical requirements
  • Design and present customized solution demonstrations for public sector prospects
  • Translate customer challenges into scalable technology implementations
  • Conduct discovery sessions to assess organizational needs and workflows
  • Articulate product value propositions tailored to government and public institutions
  • Develop proof-of-concept prototypes to validate solution approaches
  • Support responses to public sector procurement requests and RFPs
  • Maintain up-to-date knowledge of platform capabilities and industry trends
  • Work with cross-functional teams to refine solution offerings
  • Identify integration points between client systems and the platform
  • Advocate for customer needs during product development discussions
  • Deliver technical presentations to executive and technical audiences
  • Assist in scoping implementation timelines and resource needs
  • Ensure alignment between business processes and solution architecture
  • Participate in customer workshops and solution design sessions
  • Stay informed about regulatory and compliance requirements in public sector
  • Provide input on competitive positioning and differentiation
  • Support negotiation phases with technical clarification and validation
  • Track and report on presales engagement metrics
  • Mentor junior team members on solution consulting best practices
  • Maintain documentation of solution designs and customer interactions
  • Coordinate with technical teams for complex environment validations
  • Promote best practices in digital transformation for government entities
  • Ensure consistent messaging across sales and technical teams
  • Contribute to the evolution of presales methodologies

Compensation

Competitive salary and benefits package commensurate with experience

Work Arrangement

Hybrid work model with flexibility based on role and location

Team

Part of a global presales team supporting public sector clients

What You’ll Do

  • Partner with account executives to position solutions that meet public sector challenges
  • Lead technical discussions and hands-on demonstrations for government stakeholders
  • Design end-to-end workflows that align with agency operations
  • Support the creation of differentiated proposals for public tenders
  • Act as a trusted advisor throughout the sales cycle

What We Look For

  • Deep technical acumen combined with public sector domain knowledge
  • Ability to simplify complex systems into clear business outcomes
  • Proven success in consultative, solution-based selling
  • Strong collaboration skills across sales, product, and engineering

Available for qualified candidates requiring sponsorship

About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Category management
Posted a year ago