Responsibilities
- Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile.
- Troubleshoot and resolve integration issues using logs, network traces, and code review.
- Validate new SDK releases and provide feedback to improve developer experience.
- Recommend best practices for API usage, mobile integration, and secure deployment.
- Support technical onboarding by mapping client workflows to Socure’s capabilities.
- Configure the platform to meet customer requirements and ensure a successful go-live.
- Provide hands-on support during hyper-care to stabilize integrations and optimize performance.
- Document implementation details for smooth transition to Customer Success.
- Deliver technical walkthroughs and integration training for client teams.
- Contribute code samples, integration guides, and troubleshooting resources.
- Partner with Product and Engineering to escalate issues and influence roadmap improvements.
- Advocate for customers by sharing insights and recurring challenges.
Requirements
- Bachelor’s degree in Computer Science or related field (or equivalent experience).
- 5–7+ years of technical experience including: Mobile development (Swift for iOS; Kotlin/Java for Android).
- Hybrid frameworks (React Native, Flutter, Expo).
- RESTful API integration and authentication (OAuth, JWT).
- Strong debugging skills across mobile, web, and backend integrations.
- Experience in a customer-facing technical role (developer support, solutions engineering, implementation).
- Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat.
- Excellent communication skills and ability to explain technical concepts clearly.
Nice to Have
- Experience in identity verification, fraud prevention, fintech, or risk analytics.
- Familiarity with enterprise environments and large-scale API deployments.
- Advanced SQL or data analysis skills.
- Experience in high-growth SaaS environments.
Work Arrangement
Hybrid
