Responsibilities
- Perform work editing, preparing or processing legal invoices and prebills/proformas according to established procedures and guidelines
- Submit and manage rejections of electronic invoices in designated client system
- Assist customers with billing/e-billing inquiries, troubleshoot issues and follow-up with operational areas on the client side
- Understand and comply with all assigned client billing guidelines and demonstrate understanding through use of effective communication
- Meet contracted deadlines for accepting, completing, and delivering all work
- Execute accruals, budgets, and information and data requests
- Execute monthly invoices as assigned
- Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems
- Provide workflow guidance to more junior team members
- Serve as value-added subject matter expert and support resource for billing staff
- Perform daily departmental duties as assigned
- Ensure the team is current on relevant billing topics and activity
- Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities
- Communicate issues and resolutions timely, effectively, and professionally
- Serve as back up to fellow team members, as appropriate
- Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements
- Assists with updating documentation relating to special billing arrangements
- Create and maintain required spreadsheets to track/monitor various functions as needed
- Interact with clients in person, over the phone or electronically with care and professionalism
- Complete special projects as assigned
- Adhere to Williams Lea policies in addition to client site policies
- Train new Billing Analysts/Associates
Benefits
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Access to free on-site Gym
- Onsite Café
- Company Provided Parking
- Additional Employee Perks and Discounts
