Responsibilities
- Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
- Resolving customer service events by leveraging Philips tools and resources as needed
- Timely escalation of customer product issues for evaluation and action by higher level support
- Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer
- Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions
Requirements
- 5+ years of experience in diagnostic imaging, preferably in a field service environment, and have been trained in Philps products.
- Experience with Philips MRI equipment
- Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- Ability to communicate, written and verbally, with various levels of employees and customers.
Nice to Have
- High School graduate degree or bachelor’s degree in engineering, medical or science related
Benefits
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
Additional Information
- Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
