About the Role
This role is responsible for understanding product functionality and customer needs to help guide improvements, enable go-to-market strategies, and support internal and external stakeholders through clear communication of product value.
Responsibilities
- Collaborate with product managers to define and refine feature requirements
- Translate technical product details into accessible content for non-technical audiences
- Support customer onboarding by demonstrating product capabilities and use cases
- Gather feedback from users and relay insights to product development teams
- Assist in testing new features and documenting performance outcomes
- Develop training materials, FAQs, and support resources for internal and external use
- Partner with marketing to align product messaging with customer needs
- Monitor product adoption metrics and identify opportunities for improvement
- Serve as a subject matter expert during sales engagements and customer meetings
- Maintain up-to-date knowledge of product roadmap and upcoming releases
- Troubleshoot user issues and escalate technical problems when necessary
- Work closely with customer success to ensure smooth product implementation
- Contribute to product documentation and knowledge base articles
- Stay informed about industry trends and competitive product offerings
- Participate in sprint planning and product review meetings
- Facilitate workshops to collect user requirements and validate designs
- Ensure product compliance with accessibility and usability standards
- Coordinate with support teams to resolve recurring product-related issues
- Track and report on customer satisfaction related to product experience
- Assist in localization efforts for global product rollouts
- Promote best practices for product usage across customer segments
- Evaluate user behavior data to recommend feature enhancements
- Support A/B testing initiatives to measure product changes
- Act as a liaison between technical teams and business stakeholders
- Contribute to post-launch evaluations and iteration planning
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Cross-functional team focused on product innovation and customer success
Why This Role Matters
This position plays a key role in connecting product development with real-world user needs, ensuring that solutions are both functional and impactful for customers.
Growth Opportunities
Team members are encouraged to take ownership of projects and grow into leadership roles through mentorship and professional development programs.
Available for qualified candidates
