The Product Analyst III plays a key role in shaping digital store applications that support customer service and retail operations. Working within the Digital Store Applications Product Team, this individual ensures that technology solutions align with business needs and deliver measurable improvements in how services are requested, tracked, and fulfilled.
Key Responsibilities
- Convert business requirements into clear epics, features, and user stories that guide development efforts
- Support agile processes including sprint planning, backlog management, and release coordination
- Validate functionality through testing cycles and feedback sessions with stakeholders
- Work closely with engineering, QA, and UX teams to ensure timely delivery of digital capabilities
- Use analytics platforms such as Adobe Analytics and Medallia to assess user behavior and identify opportunities for improvement
- Collaborate with service operations teams to refine end-to-end processes for repairs, custom orders, warranties, and appraisals
- Monitor KPIs and post-launch performance to guide future product iterations
- Engage in discovery workshops and requirement sessions with cross-functional partners
- Help maintain continuity of knowledge across projects and reduce delivery risks during high-activity periods
Qualifications
A bachelor’s degree is required, along with 4–7 years of experience in product management, business analysis, or agile project delivery. Candidates must demonstrate strong analytical abilities and hands-on experience with data tools such as Adobe Analytics and Medallia.
Excellent communication skills and the ability to work across technical and non-technical teams are essential. Experience delivering customer-focused digital products in fast-moving environments is expected.
Preferred Background
- Familiarity with mobile-first design principles
- Working knowledge of Jira and Confluence
- Relevant certifications are considered an advantage
Technical Environment
Adobe Analytics, Medallia, Jira, Confluence
Compensation & Benefits
This position offers a salary range of $80,000 to $105,000. Benefits include comprehensive healthcare coverage, dental and vision insurance, 401(k) matching after one year, generous paid time off, company holidays, and a merchandise discount. Ongoing learning and development opportunities support career growth.
Work Model
This role is part of a global organization with flexible work arrangements. The position supports a distributed team structure, enabling collaboration across regions.
Culture & Values
The organization prioritizes a people-first approach, emphasizing diversity, inclusion, and equity. Team members are empowered to innovate and collaborate, both internally and with customers. The company is committed to strengthening communities and supporting meaningful connections through its services.
