About the Role
This position is responsible for shaping the core experience for riders using a shared transportation network, focusing on product strategy, execution, and long-term vision to improve accessibility, trust, and satisfaction.
Responsibilities
- Define product vision and roadmap for primary rider-facing functionality
- Collaborate with design and engineering teams to deliver intuitive, scalable solutions
- Identify user pain points through data analysis and rider feedback
- Prioritize features that increase rider retention and platform engagement
- Work closely with operations teams to align product decisions with real-world deployment
- Lead cross-functional initiatives involving safety, compliance, and rider support
- Translate business goals into measurable product outcomes
- Drive improvements in app performance, reliability, and accessibility
- Evaluate new technologies and market trends to inform innovation
- Ensure consistent user experience across diverse geographic markets
- Manage trade-offs between speed, quality, and scalability in product delivery
- Advocate for rider needs at executive and strategic planning levels
- Develop key metrics to monitor product health and user satisfaction
- Oversee end-to-end launch of new features, including A/B testing and iteration
- Coordinate with legal and policy teams on regulatory implications of product changes
Nice to Have
- Experience in micromobility, ride-sharing, or on-demand services
- Knowledge of transportation infrastructure and city regulations
- Prior work in startups or high-growth technology companies
- Familiarity with accessibility standards and inclusive design
- Experience managing AI or machine learning features in production
Compensation
Competitive salary, equity, and benefits package commensurate with experience
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of the core product team focused on rider-facing platforms and experiences
Why This Role Matters
- The rider experience is central to the success of the platform, and this role directly shapes how millions interact with shared transportation daily.
- You will influence product decisions that impact safety, convenience, and environmental sustainability in cities worldwide.
What We Value
- User-centric problem solving
- Data-informed decision making
- Cross-functional collaboration
- Adaptability in fast-changing environments
- Ownership of end-to-end product outcomes
Visa sponsorship available for qualified candidates based on role and location
