Responsibilities
- Serve as the initial contact for handling all internal IT inquiries and service requests.
- Diagnose and fix routine problems related to computers, software applications, and connected devices.
- Forward advanced technical problems to experienced staff with detailed notes and background information.
- Manage, update, and document support cases using an IT service management platform.
- Support the setup and configuration of workstations, mobile devices, and standard software according to organizational policies.
- Assist in creating, modifying, and maintaining user accounts, including password recovery and access provisioning.
- Help track and organize inventories of IT assets and software licensing data.
- Deliver hands-on technical help in office settings, including equipment relocation and meeting room technology support.
- Contribute to internal documentation by recording solutions and standard operating processes.
- Engage in professional development activities and adopt emerging tools and support techniques.
Work Arrangement
On-site
Other
- Comprehensive private health coverage options, including dental and rehabilitation benefits, extendable to family members.
- Company-provided life and pension insurance for employee security.
- Annual cancer screening programs fully funded by the employer.
- Free access to mental health services, including counseling and psychiatric support.
- City-wide access to fitness and sports centers through a subsidized sports card.
- Menstrual leave policy allows an additional paid day off per cycle for those experiencing discomfort.
- Parental support network offering childcare assistance and family-oriented events.
- Company-sponsored summer camp program for children aged 5 to 12.
- Welcome package with branded items provided upon onboarding.
- Access to training workshops, e-learning platforms, lectures, and knowledge-sharing sessions.
- Employee benefits via a cafeteria-style platform, including medical add-ons, retail codes, and transit reimbursement.
- Celebratory gifts for new parents and regular opportunities to receive branded merchandise.
- Pet-friendly workplace policy allowing employees to bring their dogs to the office.
- Regular social meetups and recreational activities hosted at the studio.
- Healthy food options available in on-site canteens.
- Diverse, global workforce fostering an inclusive and international atmosphere.
- Sustainability initiatives include EV charging stations and green spaces across the campus.
- Bicycle storage, maintenance tools, and shower facilities for cyclists.
- Onsite fitness center featuring a climbing wall, daily staff support, and fitness classes like yoga and boxing.
- Relaxed dress policy with no formal requirements.
