CD PROJEKT RED is looking for a Junior IT ServiceDesk Specialist to be the first point of contact for all IT-related requests from studio employees. You’ll troubleshoot common technical issues and support our IT infrastructure, playing a key role in a collaborative, fast-paced environment dedicated to creating revolutionary, story-driven RPGs.
What You'll Do
- Act as the first point of contact for all IT-related requests from studio employees.
- Troubleshoot and resolve common technical issues involving hardware, software, and peripherals.
- Escalate more complex issues to senior team members, providing clear documentation and context.
- Create, update, and manage support tickets using our IT Service Management (ITSM) system.
- Assist with the installation and configuration of desktops, laptops, mobile devices, and software in line with company standards.
- Support user account management tasks (e.g., password resets, account setup).
- Help maintain accurate records of IT equipment and software licenses.
- Provide on-site technical assistance in office environments, including meeting room setup, equipment moves, and workstation prep.
- Contribute to the team’s knowledge base by documenting resolved issues and standard procedures.
- Participate in training opportunities and stay open to learning new technologies and support methods.
What We're Looking For
- Secondary education in IT or a degree from a technical university, or a minimum of 1 year of professional experience in an IT-related role.
- Basic knowledge of operating systems (Windows/macOS), ability to resolve simple hardware and software issues.
- Understanding of networking fundamentals and user management basics (e.g., Active Directory).
- Familiarity with ITSM/ticketing systems and remote support tools.
- Ability to install and configure standard software applications.
- Strong communication skills and a customer-focused mindset – patient, clear, and approachable.
- Eagerness to learn and develop technical skills in a real-world environment.
- Ability to work effectively as part of a team and stay organized in a dynamic workplace.
Technical Stack
- Windows
- macOS
- Active Directory
- ITSM/ticketing systems
- Remote support tools
Benefits & Compensation
- Private medical healthcare with dental care and unlimited rehabilitation, accessible for partner and relatives.
- Life insurance – comprehensive pension and insurance plans.
- Annual screenings for cancer prevention covered by the company.
- Psychological and psychiatrist care – free mental health support and well-being initiatives.
- Sports card – access to sporting and fitness facilities across the city.
- Menstrual leave – one extra day off when experiencing period pain.
- RED Parents Network – support for working parents, including childcare benefits and family-friendly events.
- RED Summer Camp for Kids – a fun summer program for children aged 5–12, majoritively paid by the company.
- A welcome pack filled with goodies.
- Trainings, lectures, and courses – workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes.
- Cafeteria platform for subscription benefits, additional medical packages, vouchers, codes to shops, cinemas, and public transport reimbursement.
- Gifts for newborn rebels and regular chances to nab some cool swag.
- Dog-friendly office.
- Social events – regular gatherings at the studio.
- Healthy selections in canteens.
- Truly international working environment.
- Sustainability commitment: electric car charging points, green zones.
- Designated space for your bicycle, bicycle repair equipment and showers.
- Onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
- No dress-code.
Work Mode
This is an onsite role based in our Warsaw office.
CD PROJEKT RED is an equal opportunity employer.
