Responsibilities
- Take ownership of day-to-day IT operations, including helpdesk support for team members and contractors
- Review and document existing IT processes, tools, and policies
- Ensure proper management of Apple devices through MDM (e.g., Mosyle, Jamf)
- Assess and improve Google Workspace configuration, permissions, and security posture
- Automate manual IT workflows and policies using scripting (e.g., Python, Bash, or similar)
- Strengthen identity and access management, including SAML/SSO/OpenID Connect integrations
- Optimize SaaS provisioning and deprovisioning processes across core tools (e.g., Okta, Slack, GitHub, Notion)
- Improve system documentation and standard operating procedures for a remote workforce
- Lead strategic improvements to Clutch’s IT infrastructure to ensure scalability and security
- Implement or enhance device lifecycle management and asset tracking processes
- Partner with leadership on SaaS vendor evaluation, procurement, and cost optimization
- Proactively identify and mitigate security and operational risks across systems and endpoints
Requirements
- 5+ years of experience in IT operations or IT systems administration in a fast-paced environment, preferably in SaaS and/or Fintech
- Strong experience with macOS user support and device management
- Excellent written and spoken English communication skills
- Hands-on experience implementing and administering MDM solutions (e.g., Mosyle, Jamf)
- Experience managing Google Workspace environments
- Proven experience with IT helpdesk administration and end-user support
- Experience implementing and managing SAML/SSO/OpenID Connect integrations
- Experience automating workflows using Python, Bash, or another scripting language
- Strong knowledge of computer systems, security best practices, and networking fundamentals
- Experience managing SaaS vendors, including evaluation, procurement, budgeting, and cost control
Nice to Have
- Experience with Okta, Apple Business Manager, GitHub, Slack, Notion, and other SaaS platforms
- Experience working with Linux operating systems
- Strong customer-service mindset with a focus on delivering high-quality end-user experience
Benefits
- Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
- Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation.
- Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
- Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
- Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
Work Arrangement
Remote (Worldwide)
Team
Structure: cross-functional
Additional Information
- This position is offered on a contractor basis. Applicants must have the necessary documentation and authorization to work in the country where the job is located. Clutch cannot provide sponsorship or assist with obtaining work permits for this role.
- We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!
