Clutch is hiring an IT Analyst to build and operate our IT function in a fully remote environment. You will take ownership of our technology ecosystem, ensuring hardware, software, and SaaS tools are secure, scalable, and enable teams to do their best work.
What You'll Do
- Take ownership of day-to-day IT operations, including helpdesk support for team members and contractors
- Review and document existing IT processes, tools, and policies
- Ensure proper management of Apple devices through MDM (e.g., Mosyle, Jamf)
- Assess and improve Google Workspace configuration, permissions, and security posture
- Automate manual IT workflows and policies using scripting (e.g., Python, Bash, or similar)
- Strengthen identity and access management, including SAML/SSO/OpenID Connect integrations
- Optimize SaaS provisioning and deprovisioning processes across core tools (e.g., Okta, Slack, GitHub, Notion)
- Improve system documentation and standard operating procedures for a remote workforce
- Lead strategic improvements to Clutch’s IT infrastructure to ensure scalability and security
- Implement or enhance device lifecycle management and asset tracking processes
- Partner with leadership on SaaS vendor evaluation, procurement, and cost optimization
- Proactively identify and mitigate security and operational risks across systems and endpoints
What We're Looking For
- 5+ years of experience in IT operations or systems administration in a fast-paced environment, preferably in SaaS and/or Fintech
- Strong experience with macOS user support and device management
- Excellent written and spoken English communication skills
- Hands-on experience implementing and administering MDM solutions (e.g., Mosyle, Jamf)
- Experience managing Google Workspace environments
- Proven experience with IT helpdesk administration and end-user support
- Experience implementing and managing SAML/SSO/OpenID Connect integrations
- Experience automating workflows using Python, Bash, or another scripting language
- Strong knowledge of computer systems, security best practices, and networking fundamentals
- Experience managing SaaS vendors, including evaluation, procurement, budgeting, and cost control
Nice to Have
- Experience with Okta, Apple Business Manager, GitHub, Slack, Notion, and other SaaS platforms
- Experience working with Linux operating systems
- Strong customer-service mindset with a focus on delivering high-quality end-user experience
Technical Stack
- Python, Bash, macOS, Mosyle, Jamf, Google Workspace, SAML/SSO/OpenID Connect, Okta, Slack, GitHub, Notion, Linux
Team & Environment
Work cross-functionally with Engineering, People Ops, and Security in a highly collaborative and remote-first environment.
Benefits & Compensation
- Remote Flexibility: Enjoy the freedom of remote work from anywhere
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations
- Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays
- Stock Options: Receive stock options as part of your compensation package
- Home Office Setup: Dedicated budget for home office essentials
- Work Trip Budget: Budget for work-related trips and co-working
Work Mode
This is a fully remote position open to candidates working from anywhere in the world.
Clutch values ownership, automation, documentation, and proactive problem-solving. We aim to create a seamless technology experience for all team members and contractors around the world.
