Responsibilities
- In addition to commissioning and new product support, provide advanced technical support/resolution to end-customers focusing on VFDs, generators, signals, controls, and related electrical systems
- Develop scope of work to be executed by Field Service Technician
- Provide troubleshooting direction to Field Service Technicians
- Confidently handle escalations and interface with other products outside of their core area
- Act as interface between customer and the business
- Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions
- Identify and report all customer quality or compliance concerns immediately to the organization
- Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions
- Submit detailed reports concerning inspections, service work, failure analysis, and regional activities
- Support Root Cause Analyses and site investigations of equipment issues/failures and present findings to the channels and customers
- Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve/escalate cases as needed with limited or no supervision
- Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities
Benefits
- Great work environment
- Professional development
- Challenging careers
- Competitive compensation
- Equal Opportunity Employer
Work Arrangement
Remote (City/Region)
Additional Information
- Legal authorization to work in the U.S without Visa sponsorship
- Live in the Midland/ Odessa area or willing to move there
- Must comply with all applicable departmental and divisional quality procedures and work instructions
- Must report customer quality or compliance concerns immediately
