Role OverviewAs a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Intuitive's systems within a defined territory. Your work ensures compliance with service agreements and warranty standards while delivering exceptional technical support to customers.
Key Responsibilities
- Provide service and support primarily at the Headquarter for systems designated as not for human use, with flexible, short-term assignments across Iberia for systems used in human applications to ensure coverage.
- Deliver event-based technical support across Europe as needed.
- Carry out scheduled maintenance tasks such as system inspections, preventive servicing, software updates, field actions, and system upgrades.
- Diagnose and resolve technical issues for all Intuitive products within your territory, following established procedures and response time requirements.
- Manage the delivery, setup, and installation of systems and related hardware components.
- Complete administrative tasks including spare parts tracking, field activity reporting, return authorizations, and expense documentation within required timeframes.
- Maintain company-issued equipment, including tools, laptops, iPads, vehicles, and calibrated devices.
- Collaborate with internal teams to support sales initiatives, customer events, training sessions, and inter-team communications.
- Contribute insights to headquarters and participate in initiatives aimed at improving service processes and operational efficiency.
- Complete all mandatory training, including product-specific courses, Intuitive Surgical University programs, and professional development modules.
- Manage customer relationships by responding to needs, maintaining system configurations, updating contact information, and supporting training events.
- Assist in the renewal process for service contracts as needed.
Required Qualifications
- Proven experience with electro-mechanical systems and technical troubleshooting.
- Specialized technical training relevant to medical or precision equipment.
- Strong interpersonal and communication abilities with a focus on customer service excellence.
