As a Customer Service Engineer, you'll play a key role in maintaining the performance and reliability of our transit technology systems. Your responsibilities include diagnosing and resolving technical issues, supporting end users, and ensuring seamless operation of both software and hardware components.
Key Responsibilities
- Respond to technical inquiries and troubleshoot system issues reported by users
- Perform on-site and remote diagnostics for software, hardware, and network problems
- Collaborate with internal teams to escalate and resolve complex technical faults
- Document service incidents, solutions, and follow-up actions in the support system
- Support the deployment and maintenance of onboard and infrastructure-based transit technologies
Qualifications
- Associate or bachelor’s degree in engineering, information technology, or a related technical field
- Experience with IT systems, networking, or field service support
- Strong problem-solving skills and the ability to explain technical concepts clearly
- Familiarity with transportation systems or real-time monitoring tools is a plus
- Valid driver’s license and ability to travel locally as needed
This role requires a practical mindset and a commitment to delivering consistent, high-quality technical support in a fast-paced environment.
