About the Role
The selected candidate will support enterprise customers during post-sales implementation, focusing on configuration, integration, and training. This role requires strong technical communication skills and the ability to work independently across diverse teams and time zones in Europe.
Responsibilities
- Guide clients through initial setup and deployment of security software
- Collaborate with sales and technical teams to ensure successful onboarding
- Translate technical requirements into functional implementations
- Provide hands-on support during integration with existing IT systems
- Document client configurations and implementation workflows
- Troubleshoot technical issues during deployment phases
- Deliver product training sessions tailored to client needs
- Act as a technical point of contact during onboarding
- Ensure alignment between client expectations and system capabilities
- Support data migration and system configuration tasks
- Maintain accurate records of implementation progress
- Identify opportunities for process improvements in deployment workflows
- Communicate project timelines and milestones to stakeholders
- Assist with testing environments and validation procedures
- Respond to client inquiries with timely and accurate solutions
- Work with internal teams to escalate product-related issues
- Adapt implementation plans based on client infrastructure
- Use project management tools to track implementation status
- Follow security protocols during client engagements
- Stay current with product updates and feature releases
- Support compliance and audit readiness during onboarding
- Coordinate with client IT staff across departments
- Deliver post-implementation reviews and feedback summaries
- Maintain professionalism in all client interactions
- Ensure consistent service delivery across regional markets
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexibility across EMEA time zones
Team
Part of the customer success team supporting enterprise clients
Why This Role Matters
This position plays a critical role in ensuring clients achieve maximum value from their security investment. By guiding implementation with precision and clarity, the engineer directly impacts customer satisfaction and long-term success.
What We Look For
We value technical competence paired with empathy and communication skills. The ideal candidate thrives in client interactions, translates complexity into simplicity, and takes ownership of the onboarding journey.
Not available
