About the Role
The ideal candidate will lead the development and execution of onboarding and ramp acceleration strategies for go-to-market teams, ensuring new hires achieve productivity quickly and consistently.
Responsibilities
- Design and implement structured onboarding curricula for customer-facing roles
- Collaborate with sales, product, and marketing leaders to align training content with business goals
- Track and analyze ramp time metrics to identify areas for improvement
- Iterate on onboarding programs based on feedback and performance data
- Develop onboarding materials including playbooks, presentations, and assessments
- Onboard new hires across different geographies and time zones
- Coordinate with L&D and HR teams to ensure seamless integration into company culture
- Measure effectiveness of training through KPIs and stakeholder input
- Standardize onboarding processes across departments
- Manage external vendors or platforms used in training delivery
- Facilitate live onboarding sessions and workshops
- Ensure content remains current with product updates and market changes
- Support manager enablement with tools to guide new hire development
- Create dashboards to monitor cohort progress and outcomes
- Drive adoption of best practices in onboarding across GTM teams
- Identify skill gaps early in the ramp process
- Work with product teams to incorporate feature training
- Scale onboarding programs as the organization grows
- Maintain a centralized repository of onboarding resources
- Promote peer learning and cohort-based experiences
- Evaluate new technologies to enhance learning delivery
- Ensure compliance with internal training standards
- Gather testimonials and success stories from ramped hires
- Align certification milestones with role expectations
- Support global teams with localized training adaptations
Nice to Have
- Experience in a developer-first or technical product company
- Background in SaaS platform businesses
- Prior role in enablement or training within a high-growth startup
- Familiarity with temporal or distributed systems concepts
- Experience with cohort-based onboarding models
- Knowledge of sales methodology frameworks
- Certification in instructional design or adult learning
- Experience using data visualization tools for reporting
- Exposure to global onboarding programs
- Track record of building programs from the ground up
Compensation
Competitive salary with equity and benefits package
Work Arrangement
Remote-friendly with flexibility based on team needs
Team
Part of the Global Go-to-Market Enablement team supporting sales and customer-facing roles
Why This Role Matters
Effective onboarding directly impacts revenue velocity and customer success outcomes. This role ensures new team members become productive faster, contributing to scalable growth.
What Success Looks Like
Within six months, you will have launched updated onboarding tracks, reduced average ramp time by measurable percentage, and received positive feedback from new hires and managers.
