About the Role
This position is designed for recent graduates seeking hands-on experience in technical service, offering training and mentorship to support long-term career growth in scientific instrumentation support.
Responsibilities
- Install and commission advanced laboratory instruments at customer sites
- Perform routine maintenance and calibration of equipment
- Diagnose and resolve technical issues with precision devices
- Ensure systems operate according to manufacturer specifications
- Follow safety and compliance protocols during service calls
- Document service activities and outcomes accurately
- Respond to customer inquiries regarding equipment performance
- Collaborate with technical teams to escalate complex problems
- Maintain service tools and diagnostic equipment
- Adhere to scheduled service timelines and customer appointments
- Support validation and qualification processes for instruments
- Assist in troubleshooting electromechanical and analytical systems
- Participate in ongoing product and technical training
- Provide feedback on recurring technical issues
- Work independently in the field with remote supervision
- Maintain professional conduct during customer interactions
- Track parts usage and manage field inventory
- Follow quality assurance procedures for service delivery
- Support remote diagnostics and phone-based troubleshooting
- Contribute to continuous improvement in service operations
Nice to Have
- Experience in a laboratory or field service setting
- Familiarity with chromatography or analytical instrumentation
- Exposure to calibration or preventive maintenance procedures
- Knowledge of quality systems such as ISO standards
- Previous internship or co-op in technical support
Benefits
- Comprehensive onboarding and technical training
- Mentorship from experienced service engineers
- Access to product development updates and workshops
- Health and wellness benefits package
- Paid time off and public holiday entitlements
- Professional development and certification support
- Employee assistance and wellbeing programs
- Recognition programs for service excellence
- Internal mobility and career progression paths
- Inclusive workplace culture
Compensation
Competitive starting salary with benefits and growth opportunities
Work Arrangement
On-site, field-based role requiring travel to client locations
Team
Part of a national service team with local support and technical collaboration
Why Join Us
- Begin your career with structured training and real-world experience in technical service.
- Work with cutting-edge technology used in research and industry.
- Grow within a global organization that values innovation and precision.
What We Offer
- Structured graduate development program with milestones.
- Field coaching and peer learning opportunities.
- Exposure to diverse applications and customer environments.
Available for eligible candidates
