SMT GB is hiring a Field Service Engineer to be based from our Treforest Depot. In this hands-on role, you will deliver a first-class service to our customers while actively seeking revenue opportunities and promoting aftermarket solutions for Volvo construction equipment.
What You'll Do
- Service and repair Volvo construction equipment and miscellaneous machinery.
- Identify mechanical problems using your technical knowledge and computerized diagnostic equipment, offering clear guidance and advice to the customer.
- Work in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions.
- Perform work in line with quotations and time guides, proactively highlighting to management where additional work may be required.
- Ensure all software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports, and timesheets in real time, providing comprehensive details of all work undertaken.
- Order parts as necessary and return parts in a clean condition at the time of job completion.
- Work overtime as required and honour reasonable call-out requests.
- Attend relevant product or systems training courses to maintain and develop your expertise.
What We're Looking For
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics, or a related discipline (e.g., NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
- Advanced diagnostic and troubleshooting skills and a comprehensive understanding of hydraulics, electrics, and EATS.
- Ability to communicate efficiently with colleagues, management, and customers.
- A cost-conscious mindset focused on ensuring maximum profitability.
- Strong ability to problem-solve and a high level of diagnostic skill.
- Confident using computer systems and Outlook.
- High levels of attention to detail and a conscientious approach to all aspects of the job.
- Highly responsible, reliable, honest, and trustworthy.
- Ability to understand technical literature and systems.
Nice to Have
- Experience in welding and fabrication.
Team & Environment
You will report directly to your Line Manager and operate from the Treforest Depot, collaborating with colleagues to deliver exceptional service.
Benefits & Compensation
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio, and more.
- Free Physio Access – Speak to a physio by phone or video.
- 24/7 GP Service – Private GP access anytime.
- Enhanced Sick Pay – Extra support when unwell.
- Family Leave – Enhanced maternity, paternity, and adoption leave.
- IVF Support – Paid time off for treatment and appointments.
- Retirement Support – Bonuses and phasedown days when retiring.
- Pension – Company matches contributions up to 5%.
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
- Cycle to Work – Save on a new bike and accessories.
- Discounts Platform – Save on groceries, holidays, shopping, and more.
- Refer-a-friend bonus.
- Long service awards starting at three years.
- A paid volunteering day each year.
- Christmas shutdown as part of holiday allowance.
Work Mode
This is an onsite position based from the Treforest Depot.
SMT GB is an equal opportunity employer.
