The Field Installation Technician at Planar Systems is responsible for installing, troubleshooting, and repairing Planar hardware and software products at customer locations. This role involves direct customer engagement, on-site support, and close collaboration with technical and engineering teams to ensure optimal product performance.
What You'll Do
- Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
- Maintain and service installed products at customer locations
- Provide installation, setup and teardown of product for demos and trade shows
- Report and escalate product issues and resolution to appropriate personnel
- Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
- Provide training and certification to integrators on site when appropriate conditions apply
- Provide accurate notes and documentation on completed projects
- Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
- Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
- Ability to maintain acceptable standards of office conduct
- Ability to come to work demonstrating timely and regular attendance
- Ability to handle stress effectively
- Ability to learn on the job in a fast-paced environment
What We're Looking For
- Perform field service, including installation and onsite service support, on Planar hardware and software products
- Perform installation, troubleshooting and repair for customer installations of Planar hardware and software products
- Work collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues
Technical Stack
- Planar hardware
- Planar software
- A/V equipment
- Mounting hardware
- Interconnectivity equipment
Team & Environment
Collaborative team environment involving field technicians, engineers, and technical support staff
Work Mode
- Local position based in New York City or Boston, MA
Planar Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
