Gradient Labs is looking for an AI Product Specialist to be a vital part of our team. You will help customers master our AI agent and unlock its full potential by acting as their trusted advisor and product expert, ensuring a seamless and successful experience.
What You'll Do
- Guide customers through onboarding and adoption, ensuring they deeply understand the value of our AI agent and are set up for success from day one.
- Partner with customers to fine-tune their AI agent's knowledge store, ensuring it has all the information needed to handle complex queries safely and effectively.
- Become a technical expert on our platform, providing a seamless support experience by answering customer questions and troubleshooting issues.
- Identify opportunities to improve both customer-facing and internal processes, helping build a scalable and efficient support system.
- Act as the internal advocate for customers by proactively sharing their feedback and insights with our AI engineering and product teams.
- Become an expert on customers' support operations and use this knowledge to configure and integrate our AI agent so it seamlessly fits into their tech stack.
What We're Looking For
- A few years of experience in a customer-facing role, ideally in a fast-paced tech or AI environment.
- A passion for helping customers build out and optimise AI solutions to deliver a best-in-class experience to their end-users.
- Exceptional communication skills, with the ability to clearly and simply explain complex technical concepts.
- A high degree of empathy and attention to detail, ensuring every customer interaction is positive and productive.
- The ability to thrive in a dynamic, remote-first environment and is excited to help shape the future of a growing company.
Team & Environment
You'll join a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. We're on a mission to make exceptional customer service the norm, and you'll be surrounded by a passionate, smart team driven to build something groundbreaking.
Work Mode
This role is a hybrid position based in London.
