Responsibilities
- Be the go-to escalation point for specialised technical queries or high-risk items.
- Work on complex cases, resolve escalations, complaints and exception cases that require product or regulatory and quality assurance insight.
- Support customers and internal teams by providing answers to queries regarding the ISA product.
- Maintain and have ownership over Operational Product Processes & Guidelines
- Collaborate with our third-party-providers to ensure fast processing of transfers requests and resolve customer queries quickly.
- Ensure that all processes are mapped and documented, spot inefficiencies and process improvement opportunities and work out a plan to make it happen.
- Deliver training sessions and support onboarding of new team members including Senior Analysts, Analysts and Administrators.
- Cascade and deliver process improvements to the team.
- Work closely with Product and Tech to drive automation of reporting, transfers, payments etc and work on improving internal tooling.
- Support the Investment Operations team with the day-to-day task of Plum’s other wealth products (GIA, SIPP, ISA, ETFs etc.)
- Processing the back office operations for SIPP transfers (in/out), including allocations and payments.
Requirements
- Have experience administering SIPP transfers.
- Have good knowledge of pension regulations and reporting requirements
- Have working experience of the CASS rules, particularly CASS 6 & 7
- Have experience of cash and stock reconciliations
- Have strong attention to detail and a commitment to working collaboratively
- Have experience working in a back office function of a FinTech business
- Are self directed and can take the initiative
- Have deep commitment to ethical conduct and regulatory compliance
- Are willing to come into our central London office 2 days a week
Benefits
- Own part of the company you're helping grow through stock options
- Private health insurance
- Annual training budget
- Plum Premium for free
- Competitive referral scheme
- Team breakfasts and team lunches
- 25 days holiday + bank holidays
- 45 work-from-anywhere days to give you flexibility to work your way
- 2 weeks sabbatical after 4 years to take the break you deserve
- Enhanced parental leave
- 1 paid volunteering day annually
- Annual team trip to a surprise destination!
- A fun, inclusive company culture (think 🦄🌈💯)
Work Arrangement
Hybrid
Additional Information
- Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
