Responsibilities
- Delivery of training programs for new and existing staff.
- Support the development of learning materials and coordinate training logistics.
- Ensure Manulife's proprietary underwriting manual and other knowledge/reference documents reflect current processes and philosophy.
- Participate in Audits/Quality reviews of underwriting tools and lower-risk underwriting decisions to ensure underwriting processes align with company standards.
- Governance Activities: Assist in managing system access and maintaining data integrity.
- Assist with information disclosures and dispute resolution, ensuring compliance with industry regulations.
- Support compliance activities and monitor adherence to industry standards.
- Support Research & Development initiatives, business monitoring exercises, and other department needs.
Requirements
- Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent business experience.
- Minimum 5 years of comprehensive underwriting experience, demonstrating a strong track record in managing complex cases.
- Advanced understanding of underwriting functions, including risk assessment and decision-making processes.
- Proven experience in developing and delivering training programs and materials.
- Strong analytical and problem-solving skills, with the ability to conduct thorough audits and implement process improvements.
- Excellent organizational and communication skills, with the ability to effectively collaborate with cross-functional teams.
- Ability to manage multiple priorities and work effectively under deadlines, demonstrating strong time management skills.
- Proficiency in managing digital auditing tools and systems, such as Digital Owl and SharePoint.
- Demonstrated informal leadership abilities, with experience in mentoring and guiding junior staff.
- Proven ability to work independently and as a self-starter, taking initiative to identify and address challenges proactively.
- Expertise in medical science and its impact on mortality and morbidity.
- Advanced skills in MS Office (Excel, PowerBI, PowerPoint) with a passion for continuous learning.
- Strong organizational, communication, and interpersonal skills.
- A growth mindset and adaptability in a dynamic environment.
Nice to Have
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
Benefits
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
- We offer eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
Team
Structure: Underwriting Risk Management team
Additional Information
- If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location.
- The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
- Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
