Playson is hiring a Technical Support Specialist to join our Integration Department. In this role, you will be responsible for providing full customer support service for our current partner integrations, ensuring smooth operation and client satisfaction.
What You'll Do
- Understand and analyze technical issues to find appropriate solutions.
- Conduct integration protocol testing.
- Provide second-level customer support.
- Deliver excellent customer service across 5 shifts a week.
What We're Looking For
- Location: You must be based in Australia.
- Hands-on software development experience with Java, C#, Node.js, or TypeScript.
- Familiarity with monitoring tools like Elastic, Dynatrace, or Grafana.
- A proactive, client-focused attitude and strong work ethic.
- Strong problem-solving and troubleshooting skills.
- Effective written and verbal communication skills.
- At least Upper-Intermediate English proficiency.
- Eagerness to learn quickly and grow technically.
- Working knowledge of XML and JSON.
- Basic experience with Git and version control workflows.
- Understanding of API protocols, such as REST.
- Awareness of the software development lifecycle (SDLC).
Nice to Have
- Familiarity with the iGaming industry.
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes.
- Experience using Jira and the Atlassian stack.
- Basic understanding of QA processes and test environments.
- Previous experience in a technical support, DevOps, or site reliability role.
- Practical experience with monitoring systems.
- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills.
Technical Stack
- Languages: Java, C#, Node.js, TypeScript
- Monitoring: Elastic, Dynatrace, Grafana
- Data Formats: XML, JSON
- Tools & Protocols: Git, REST
- Infrastructure: AWS, Azure, GCP, Kubernetes
- Project Management: Jira
Team & Environment
You will be a key member of the Integration Department, working directly on partner support. Our culture thrives on ambitious goals and a quick ability to manoeuvre through changes.
Benefits & Compensation
- A competitive salary in EUR, subject to annual performance reviews.
- A transparent and systematic quarterly bonus system.
- Flexible work schedule.
- Remote work option.
- Comprehensive medical insurance for you and a significant other.
- Financial support during special life events.
- Unlimited paid vacation leave.
- Unlimited paid sick leave.
- Reimbursement for professional courses for development.
Work Mode
This is a remote position available to candidates located in Australia.
Playson is an equal opportunity employer.
