Deputy is looking for a Technical Support Engineer III to join our Customer Team. In this role, you will focus on delivering high-level technical support, solving complex issues, and ensuring a great customer experience.
What You'll Do
- Provide advanced technical support, troubleshooting, and problem resolution for Deputy's platform.
- Act as an escalation point for complex technical issues from lower-tier support.
- Analyze product and system logs to diagnose and resolve customer-reported problems.
- Document solutions and contribute to the internal knowledge base for team use.
- Collaborate with Engineering and Product teams to investigate and resolve bugs or system issues.
What We're Looking For
- Proven experience in a technical support engineer or similar role, handling complex software issues.
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently, manage a queue of issues, and prioritize effectively.
- Customer-focused mindset with a commitment to providing exceptional support.
Work Mode
This is a hybrid position based in the United Kingdom, requiring a mix of in-office and remote work.
Deputy is an equal opportunity employer.
