We're seeking a freelance Customer Support Expert to design comprehensive customer support workflows from start to finish. In this role, you'll develop realistic end-to-end audit scenarios, generate or source relevant data, and build structured tasks with embedded decision points that reflect real-world support challenges.
Key Responsibilities
- Design and implement complete customer support workflows that simulate audit processes
- Produce or obtain all necessary data to ensure workflow authenticity and functionality
- Define clear decision points within each workflow and provide well-reasoned solutions
- Document justifications for each decision to ensure transparency and consistency
Qualifications
You should have 2–3 years of recent experience in a high-performing enterprise environment with mature support systems. Fluency in English, strong analytical abilities, and precise communication are essential. You must be comfortable using customer support platforms and have hands-on experience with AI-powered tools.
Work Environment
This is a flexible freelance position based in Zurich, offering adaptable hours and direct insight into the operations of a YC-backed deep tech startup. As the company evolves, there’s potential to shape the direction of the role. Compensation is competitive and adjusted according to experience and project scope.
Culture
The team values analytical thinking, initiative, innovation, and a startup mindset. You’ll work in an environment that prioritizes clarity, problem-solving, and continuous improvement.
