Sprinto is hiring a Technical Support Engineer to provide expert technical assistance to our customers. This remote position, based in India, focuses on resolving complex technical issues and ensuring a smooth user experience.
What You'll Do
- Diagnose, troubleshoot, and resolve technical issues reported by customers
- Act as the primary technical point of contact for customer escalations
- Document solutions and contribute to the internal knowledge base
- Collaborate with the engineering team to identify and report product bugs
- Communicate technical solutions clearly and effectively to customers
What We're Looking For
- Proven experience in a technical support or customer-facing engineering role
- Strong analytical and problem-solving skills for debugging complex systems
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Customer-centric mindset with a focus on delivering excellent service
Work Mode
This is a remote position requiring candidates to be based in India. The role operates in a local-country work mode.
Sprinto is an equal opportunity employer.
