Inspire Medical Systems, Inc. is searching for a Technical Support Engineer to join a cohesive international team. This role is built for someone passionate about problem-solving and driven by delivering excellent customer satisfaction. You will have ample opportunity to learn, tackle new challenges, and adapt to different technical environments.
What You'll Do
- Provide timely and personal product support via ticket and phone systems.
- Troubleshoot all aspects of the Selligent email, mobile, and web platforms.
- Maintain high-quality support documentation for both internal and external use.
- Contribute to the development of best practices, team processes, and peer training.
- Monitor our software and infrastructure and react adequately to system alerts.
- Participate in the weekly on-call rotation.
What We're Looking For
- Excellent communication and soft skills with a strong understanding of client service principles.
- Highly organized, process-driven, with strong time management and attention to detail.
- Strong technology fundamentals and relevant experience in the digital marketing or email space.
- Experience in web development: HTML, CSS, and JavaScript.
- Strong knowledge in Microsoft SQL, including Querying, Joins, Stored Procedures, and Views.
- Good knowledge of networking principles: TCP/IP, DNS, SMTP.
- Experience with Windows Servers and IIS.
- Familiarity with Web service APIs: SOAP, REST, XML, JSON.
- Strong customer focus with a desire to deliver a high-quality service.
- Self-motivated, highly professional, and able to take ownership of tasks.
- Ability to multitask, work under pressure, and meet tight deadlines.
- A team player who can also work autonomously, think critically, and manage priorities.
Nice to Have
- Bilingual.
Technical Stack
- HTML, CSS, JavaScript
- Microsoft SQL
- TCP/IP, DNS, SMTP
- Windows Servers, IIS
- SOAP, REST, XML, JSON
Team & Environment
You will be part of a cohesive international team that values collaboration and shared success.
Benefits & Compensation
- Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP, and pet insurance.
- Generous time off (Open Time Away) as well as paid holidays and a birthday benefit day off.
- 401k plan with a company match on your contributions.
- Employee-centric and supportive remote work environment with flexibility.
- Support for life events including paid parental leave.
- Compensation: $50,000 - $55,000 annually (for California residents).
Work Mode
This is a fully remote position. Candidates must be located in one of the following states: Alabama, Arizona, Arkansas, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
Inspire Medical Systems is an inclusive company that supports your career and offers you the opportunity to grow.
