Red Hat is looking for a Technical Support Engineer to join our Global Support Services team. You'll specialize in resolving complex technical issues related to Kubernetes, OpenShift, and virtualization, ensuring customers derive maximum value from their Red Hat subscriptions through expert troubleshooting and outstanding service.
What You'll Do
- Ensure customers get maximum value from and easily use Red Hat products and subscriptions.
- Support customers by responding within designated service-level agreements to their inquiries.
- Investigate and troubleshoot issues, developing solutions while understanding customer business needs.
- Exceed expectations through outstanding customer service and provide regular updates to ensure satisfaction.
- Collaborate with engineers and developers to develop creative solutions, including product fixes.
- Share knowledge gained from troubleshooting by contributing to the global Red Hat knowledge management system and presenting solutions to other engineers.
What We're Looking For
- 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment.
- Excellent understanding of Linux and UNIX.
- Exceptional command of English with strong written and oral communication skills.
- Fundamental understanding of Kubernetes and/or OpenShift.
- Experience with Podman, Docker, Kubernetes, OpenShift or a combination of each.
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
- Ability to communicate clearly and effectively with customers that have various levels of technical expertise.
- Ability to multitask, prioritize, and work well under pressure.
- Bachelor's degree or equivalent experience within the enterprise IT sector.
- A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting.
Nice to Have
- Basic Linux system administration experience is greatly preferred.
- First-rate customer service skills; prior help desk experience or customer-focused experience is preferred.
- Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred.
- Experience with non x86_64 architectures (ppc64, s390x, arm) would be beneficial.
- Some previous software scripting or programming experience would be beneficial.
- A Red Hat Certified Engineer (RHCE) certification is a strong bonus.
Technical Stack
- Linux
- UNIX
- Kubernetes
- OpenShift
- Podman
- Docker
- Red Hat Enterprise Linux (RHEL)
Team & Environment
You will be part of the Global Support Services team.
Benefits & Compensation
- All training and resources are provided by Red Hat after starting.
Work Mode
This is a local-country position based in Colombia.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
