Responsibilities
- Gain in-depth expertise in the System to act as a primary internal resource and evaluate incoming issues and enhancement requests from staff
- Deliver advanced-level support to NCRI team members using the System
- Define requirements for new System modules
- Assist in internal or sponsor-led audit processes
- Design training initiatives tailored to different System components
- Install, maintain, troubleshoot, and support the System as needed
- Log and monitor System issues and feature requests in a tracking database
- Manage the rollout of new System versions for testing, training, and production use
- Oversee System deployment, installation, and upgrade activities
- Design and deliver training materials for System functionality
- Modify electronic Case Report Forms (eCRFs) using the PharmaARCHITECT™ platform
- Develop test cases and scripting for validation purposes
- Conduct integrated testing while applying quality assurance principles
- Coordinate validation efforts between NCRI and development teams
- Draft user and functional requirements for System features and clinical trial implementations
- Design and execute training plans for end users
- Supervise ongoing System support and monitor reported user issues
- Take on special assignments as assigned by leadership
Requirements
- Bachelor of Science degree
- Three to five years of relevant professional experience
- Background in computer system operations or customer support roles
- Familiarity with systems used in clinical trials
- Understanding of database programming concepts
- High level of computer proficiency
- Practical knowledge of database design and coding
- Strong organizational abilities
- Capacity to manage multiple concurrent projects
- Skill in producing and maintaining extensive documentation accurately
- Commitment to structured problem-solving methodologies
- Demonstrated knowledge of analytical and quantitative techniques
- Superior written and verbal communication skills, including presentation delivery
Nice to Have
- Academic focus in computer science or information technology
- Experience with the PharmaENGINE™ system
- Familiarity with SAS® software
- Understanding of clinical trial design, data management practices, and federal regulatory compliance
- Background in business analysis and user training
- Working proficiency in SQL
Work Arrangement
Hybrid
Team
Reports to: Director, Clinical Bioinformatics of the NCRI
EEO Statement
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Other
- Physical Requirements: Standing Occasionally (3-33%), Walking Occasionally (3-33%), Sitting Constantly (67-100%), Lifting Occasionally (3-33%) 20lbs - 35lbs, Carrying Occasionally (3-33%) 20lbs - 35lbs, Pushing Rarely (Less than 2%), Pulling Rarely (Less than 2%), Climbing Rarely (Less than 2%), Balancing Occasionally (3-33%), Stooping Occasionally (3-33%), Kneeling Rarely (Less than 2%), Crouching Rarely (Less than 2%), Crawling Rarely (Less than 2%), Reaching Occasionally (3-33%), Gross Manipulation (Handling) Constantly (67-100%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%)
- Work Location: 399 Revolution Drive
- Scheduled Weekly Hours: 40
- Employee Type: Regular
- Work Shift: Day (United States of America)
- Remote Type: Hybrid
