Responsibilities
- Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
- Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
- Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue
- Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses
- Manage clients’ primary internal systems, from email to file sharing
- Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
- Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
- Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
- Maintain domain policies, DNS, DHCP, and other integrated systems
- Keep client documentation up-to-date and accurate, along with detailed notes/updates in help desk tickets
- Daily time keeping is a critical responsibility of the position in order to provide proper client updates
- Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients
