Pavago's client is hiring a proactive and technically strong Support Engineer to support both customer-facing troubleshooting and backend network operations within a growing ISP environment. This role blends responsive customer support with hands-on network configuration, monitoring, and infrastructure expansion.
What You'll Do
- Respond promptly and professionally to customer calls and emails.
- Diagnose and resolve connectivity and network-related issues.
- Document all interactions and resolutions thoroughly.
- Participate in a rotating after-hours emergency support schedule (1 week per month).
- Occasionally consult with business clients on tailored connectivity solutions.
- Monitor and maintain core and customer network infrastructure.
- Troubleshoot escalated technical issues.
- Provision new customer connections.
- Configure routers and firewalls, perform upgrades, and maintain network security.
- Support expansion projects including tower builds and backhaul deployments.
- Maintain accurate system and infrastructure documentation.
- Work closely with internal teams to resolve complex technical challenges.
- Contribute to service reliability and network optimization initiatives.
What We're Looking For
- Strong communication skills with a proactive attitude.
- Demonstrated problem-solving ability and eagerness to learn.
- Relevant technical support experience beyond basic helpdesk tasks.
- Strong analytical thinking and troubleshooting skills.
- Ability to work independently in a remote environment.
- Strong organizational skills and attention to detail.
Nice to Have
- Experience working in an ISP or Enterprise Service Provider environment.
- Familiarity with networking technologies and principles.
- Degree in Computer Science, IT, or related field (preferred but not required).
Technical Stack
- SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2)
- Fixed Wireless Deployments (PMP/PTP): Cambium and Ubiquiti
- High-Capacity Backhaul Systems: Siklu (mmWave) and Aviat technologies
- Enterprise Wi-Fi Management: Cambium (cnMaestro) and Ubiquiti (UniFi)
- Routing & Network Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN configuration
- VoIP Support: SIP troubleshooting and QoS implementation
Work Mode
This is a fully remote position.
