About the Role
The Solution Engineer collaborates with sales and technical teams to support enterprise customers during pre-sales evaluations, ensuring product capabilities meet client requirements through demonstrations, technical guidance, and solution design.
Responsibilities
- Collence with sales teams to understand client objectives and technical requirements
- Deliver tailored product demonstrations highlighting relevant use cases
- Support the sales cycle with technical expertise during customer evaluations
- Translate business challenges into technical solutions using platform capabilities
- Respond to customer inquiries about system integration and scalability
- Assist in proof-of-concept deployments and pilot implementations
- Gather and analyze customer feedback to inform product development
- Develop technical documentation for customer onboarding and integration
- Present at industry events and customer-facing technical sessions
- Maintain up-to-date knowledge of platform features and enhancements
- Collaborate with engineering teams to address customer-specific technical constraints
- Advocate for customer needs within internal product discussions
- Evaluate competitor offerings to position solutions effectively
- Ensure alignment between customer expectations and technical delivery
- Support requests for proposals with technical responses and clarifications
- Guide customers through data migration and API integration processes
- Troubleshoot technical obstacles during pre-sales evaluations
- Customize solution approaches based on industry-specific requirements
- Maintain consistency in messaging across technical and non-technical stakeholders
- Work with partners to extend solution reach and implementation support
Nice to Have
- Experience with content infrastructure or digital publishing platforms
- Exposure to DevOps practices and infrastructure-as-code tools
- Familiarity with security and compliance requirements for enterprise clients
- Previous work in a fast-growing technology company
- Knowledge of microservices and containerization technologies
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid
Team
Part of the sales engineering team within a global organization
Why This Role Matters
- This position bridges technical expertise and customer engagement, enabling organizations to modernize how they create and deliver digital content.
- Engineers in this role directly influence customer success by ensuring technical alignment from the earliest stages of engagement.
What We Value
- Curiosity, collaboration, and a drive to solve real-world challenges.
- Clear communication across technical and business audiences.
- A commitment to continuous learning in a rapidly evolving technology landscape.
Available for eligible candidates
